Job Responsibilities:
• Perform tasks related to analysis, execution, and support of payroll processing.
• Maintain the utmost confidentiality in dealing with employee records and business information. Lead the development and delivery of payroll training.
• Assist supervisor/manager with organizing tasks and reviewing the work of Coordinators.
• Required to work independently and may assist in specialized assignments. Ensure that deliverables meet or exceed individual objectives, adhere to payroll goals, and align with service center strategies.
• Senior Analyst, Payroll Processing will be responsible to lead and perform payroll transactions such as data entry, mass uploads, reversals/replacements, and payroll processing jobs (e.g., build to gross and gross to net). Review, analyze, and reconcile payroll and other payroll related data according to established timelines, standards, and procedures.
• Handle complex and/or sensitive payroll requests and issues related to processing.
• Examine and verify payroll related data for accuracy and consistency.
• Oversee and ensure Payroll deadlines are met and according to Payroll Operations procedures. Ensure all company, federal, state, local, and other applicable compliance requirements are met.
• Ensure payroll is executed in accordance with SOX controls at all times.
• Prepare Payroll calendars for all pay groups. Handle initial and/ or basic payroll related request and issues. Lead, prepare and process manual off-cycle pay. Review, analyze and update salary data and calculate retroactive salary data as required. Create and analyze reports of activities and findings to document results and review with the supervisor/manager.
• Analyze financial data and provide input to the payroll supervisor/manager.
• Serve as a subject matter expert on payroll operations procedures.
• Work with the supervisor/manager and Service Center Documentation team to contribute to the ongoing development and maintenance of documentation (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes. Partner with the supervisor/manager to assure version control, retention, and inventory of associated documentation. Coordinate Payroll Coordinators for day-to-day execution of duties and guide them regarding proper procedures, policies, and requirements.
• May review and "sign off" on Coordinator transactions. Assist the supervisor/manager with day-to-day task planning and special projects.
May review and/or approve transactions for Analysts or Coordinators.
• Provide ideas, solutions, and tools to increase the effectiveness and efficiency of payroll processing.
• Lead the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
• Assist the supervisor/manager with capturing and responding to escalated issues, policies, and procedures from government agencies, payroll functions, and the operating companies.
• Teamwork and Individual Development: Communicate regularly with supervisor/manager, team members, and appropriate stakeholders regarding task or project status and opportunities to improve service levels or processes. Escalate issues as appropriate to ensure quality service levels. Lead, participate in and support departmental initiatives.
• Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience.
• Monitor results to improve effectiveness and efficiency. Assist others where possible for the good of the team and department. Adhere to company, department, and team standards of professionalism and protocol. Assure that behavior complies with the J&J credo and supports a positive work environment.
• Mentor and guide Payroll Analysts/Coordinators. Provide or share garnishment knowledge across the organization.
Qualifications
• A Bachelor’s Degree or equivalent is required. A minimum of 6 years of progressive payroll experience is required. Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is strongly preferred.
• Previous experience in a large multi-state company as a payroll analyst or coordinator is preferred.
• Experience in a shared service center environment is preferred. Demonstrate a basic understanding of Payroll processes, procedures, controls, regulations, and compliance requirements are required.
• Significant analytical and problem solving skills are required. Attention to detail a must. A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task and meet deadlines are required.
• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. Ability to influence others, identify problems and recommend a course of action is required. Experience working on payroll projects is required.
• Able to process complex information and identify solutions that meet both internal and business partner requirements are required.
• Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach is required.
• Ability to excel in a team based environment, demonstrating customer service and teamwork is required.
• Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes are required. Knowledge of standard business practices and professionalism in a customer service environment are essential.
• Experience working through conflict to reach a successful resolution is required. Demonstrate ability to disseminate knowledge and techniques.
• Experience providing feedback to help others understand the rationale of desired outcomes and standards is required. Experience with an ERP system is required; payroll module of SAP is preferred.
• Experience with Microsoft tools (Word, Excel and PowerPoint) is required. Up to 10% travel is required.