Business Systems Analyst II

Duration: 6+ months (with possible extension)

Job Description:

• The Business Analyst will play a pivotal role within the Business Systems Development Team which focuses on optimizing technology and maximizing our return-on-investment, while continuing to build on the foundation that will drive business transformation. 

• Primary responsibilities will include working with Business stakeholders to capture and document business requirements, methodically understand process and systems landscape; including external supplier integration points and configure business rules and workflow as necessary.

• The Business Analyst will document, and execute test cases and define implementation strategies from a business perspective together with driving value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, and deployment. 

• The ideal candidate must be passionate about delivering results, can learn quickly, is self-motivated, and detail oriented. 

• The Business Analyst will need a blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results. 

• This role will require outstanding organizational, time management, and communication skills, and must work well in a matrix organization. 

Job Responsibilities:

• Gather and document requirements in multiple process areas and disciplines in the Consumer Auto Finance arena including business process, controls, analytics and reporting 

• Work collaboratively with Business and IT stakeholders to prioritize application defects and enhancements 

• Identify opportunities to simplify and streamline existing processes and controls, leveraging applicable software 

• Manage and maintain business rules & system configurations 

• Maintain detailed documentation on system configurations; including business rules, controls, and process workflows 

• Ensure controls in place to manage business rules, including version controls & change controls 

• Work with various internal and external IT partners to define best solutions for future-state Operations, ensuring solution is flexible and accommodating to future innovation and growth strategies 

• Ensure communication and collaboration with stakeholders for system outages/deployments 

• Develop and execute thorough project, change management, and test plans and aid in the closure of gaps and defects 

• Aid in change management and acceptance, including communication and training 

• Facilitate or aid in user access reviews and annual Enterprise Access Certification validation 

• Translate business requirements into process designs and/or application configuration. Develop and execute appropriate testing and document results. 

• Provide support for IT releases: lead post implementation verification and report out in Go/No Go meetings 

• Participate in joint application design sessions. Review designs with stakeholders as needed. 

• Collaborate with Learning & Development team on training curriculums, training materials, and job aids 

• Provide support for monthly account rebalance events 

• Assist and collaborate with Operations partners in developing requirements for technical solutions that enable to meet business objectives. Maintain change controls documentation to align with governance and prioritization routines. 

• Manage various IT environments as needed: DEV, SIT, UAT, Prod Support, and Production. Publish regular schedule of environment updates/file copies/configuration migration. 

• Assist Project Manager and manager work efforts with preferred project management methodology and rigor; APEX, Agile/Waterfall, SRUM, and the application of project management concepts/methodologies 

• Assist with Organization Readiness/Change Management for projects assigned: Communications, Training, org preparedness exercises, etc. 

• Assist and contribute to team training and talent development needs 

• Manage various IT environments as needed: DEV, SIT, UAT, Prod Support, Production. Publish regular schedule of environment updates/file copies/configuration migration. 

• Serve as SME for respective areas of expertise 

• Miscellaneous duties as assigned 

Qualification Requirements: 

• Bachelor’s degree preferred. 4-6 years in customer service or financial services industry is preferred. 1-2 years of system configuration experience preferred. 

• Highly organized with a controls mindset 

• Strong time management, analytical & problem solving skills 

• Proficient project management skills 

• Experience in one or more of the following areas for the Consumer Auto Finance program is preferred: 

o Customer Service (CRM, Salesforce, Lead Management, Campaign Management) 

o Account Maintenance and Payments 

o End of Term / Remarketing 

o Collections and Loss Mitigation 

o Data and Reporting 

o Business and Change Delivery 

o Core Receivables System 

o Integration Delivery 

o System Conversion 

o Platform Development 

o Solution Integration 

• Accomplished at facilitating sessions with cross-functional groups to gather appropriate inputs required to define several key items including, but, not limited to processes flows, controls, requirements, technical specifications, test cases, and training materials 

• Ability to identify & apply business needs to technical applications 

• Excellent written and verbal communication skills 

• Establish clearly documented business & system requirements 

• Ability to effectively work with employee and external partner resources, both on-shore and off-shore 

• Skilled with Microsoft products, in particular MS Excel, MS Access, MS PowerPoint 

• Demonstrated experience and working knowledge of web-based applications desired but not required 

• Able to prioritize efforts based on program objectives and timeline 

• Capable of working with stakeholders to define reporting and analytics needs 

• Ability to travel as needed 

• Ability to work outside of normal business hours to support system, including deployments and outages