system engineer III

Job Description 

• Provide thought leadership and work to refine strategy, evaluate products that aid in log analysis and APM 

• Setup, manage and maintain APM tooling including establishing best practices, working with business units to ensure that APM can be leveraged to monitor, detect application bottlenecks and aid root cause analysis. 

• Setup ,maintain log analysis tooling including patching to ensure availability of platform. 

• Perform PoC, establish best practices, create community participation within enterprise to ensure the products are being leveraged in an optimal manner. 

• Develop and execute a release plan for the platform which ensures that the current production version is always under support and provides the features and functions required by the business units now and in the future. 

• Continue to refine the infrastructure design and perform capacity management of the software. 

• Validate the latest agents for Windows, Linux and Unix OS and work with Platform Engineering to package and document the deployment of these agents on application servers for each OS.. 

• Leverage products to provide more comprehensive analytics for the business units, and incorporate the deployment of these products in the release plan. 

• Document and refine best practices and procedures 

• Operation Support tasks. 

• Provide on-call tier 3 technical support for Workload Automation RUN, Scheduling and System Admin teams and business unit application support teams, and open incident cases with the vendor as needed. 

• Conduct regular meets with stakeholders teams to share information related to new functionality existing in current and future versions of the software 

• Ensure platforms are maintained to latest versions 

• Work with risk control teams, internal / external audit process to ensure all User access audit issues are closed. 

• Comply with Ally change management functions 

Experience 

• 3+ years working knowledge of using log analysis tools like Splunk , logstash or other comparable tooling 

• Experience with analyzing multiple log files by creating complex search queries, custom dashboards to provide deeper insights for specific scenarios 

• Understanding of product architecture scalability and performance characteristics 

• 5+ years of experience of application development, performance tuning and troubleshooting applications built using JEE middleware application servers like JBOSS, WebLogic etc. 

• Experience with debugging / troubleshooting distributed systems, detecting performance bottlenecks, root cause analysis using APM tooling 

• Experience with understanding thread and heap dumps, SSL debug 

• 5+ years of experience with APM tooling like foglight, dynatrace, appdynamics etc.