Role: AV (Audio Visual) Technician
Location: Kalamazoo, Michigan 49001
Duration: One year + contract (Possible Extension)
Job Description
• Experienced and capable audio visual contract support technician for the Research and Development (R&D) scientific areas.
• Provide application support for both Audio Visual and teleconference systems utilized by Zoetis Research and Development staff.
• This requires in-depth experience in Enterprise Audio/Video systems and the ability to provide support and resolution for these systems quickly.
• Also, provide support to all levels of customers including senior executives.
• Build strong relationships with users to track, understand and resolve their technical issues.
• Be willing to take ownership of user issues, monitor progress and keep users informed until resolution occurs.
• Understand Service Support activities (Incident Management, Problem Management, and Change Management).
Objectives:
• Provide Audio/Visual Support for Zoetis enterprise systems
• Liaison between multiple Business Technology organizations to provide comprehensive support