Customer Service Representative

Job Title: Customer Service

Location: Byfield, MA

Duration: 6 months+

Job description:

• Receive and place telephone calls. 

• Perform data entry and use software programs. 

• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. 

• Must document all calls and evaluate each account to determine if further research is necessary.

• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. 

• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. 

• Requires close attention to accuracy, performs independently, subject to practices and procedures.