Customer Service Representative

Job Title:                                   Customer Service Representative
Duration:                                   1 year+
Location :                                  San Diego, CA 92122


Description:
Previous experience working with instrument service or order placement
Multi-tasking, self-starter and capable of being resourceful
Effective use of common sense
Previous experience with use of SAP and or SFDC
Create and dispatch service orders to third party vendors
Follow-up, log activities and close cases from third party vendors
Validate orders to ensure accuracy, completeness, and technical feasibility.
Order tracking and communication of parts logistics to field personnel
Data entry into the company s ERP system and the CRM system.
Provide internal customers with order verification, updates on delivery dates, product availability
Assisting in the accurate logging of third-party service provider labor hours and reports,
Assisting in the accurate assignment and tracking of field-based work
Create asset records for equipment.
Work closely with Field Service, Manufacturing, and Finance, to ensure that company provides world class experiences for their internal and external customers.
Provide phone and email support to internal customers.
Performs other duties as assigned.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.