Communication Specialist

SUMMARY:

• Under supervision, performs various types of change management activities, including preparing communications and updating training materials in alignment with Quality Systems & Services project and programs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performing change management activities including communications and training for various programs 

• Writing communications for the following: monthly newsletters, program status updates, program/project benefits achieved, organizational announcements, program toolkits (PowerPoint decks for awareness, readiness) and updates, presentations, change impacts and readiness survey updates, invitations to program meetings, posters, meeting logistics, website updates, presentations to be used in digital signage, and End User training notifications. 

• Updating training material slide decks 

• Assisting in identifying key audiences and messages for program communications 

• Proofreading/editing materials 

• Ensuring key audience distribution lists are maintained 

• Following branding guidelines when using logos for company, organization, and program 

• Ordering specialty items with appropriate logos 

• Assisting in coordinating translation logistics for training, marketing, and communication materials. 

• Storing communications and training materials in the OneVoice SharePoint Site for easy access and updates. 

• Assists in project deployment activities such as planning communications, writing and disseminating communications. 

• May prepare presentations for management. 

• Errors in judgment or erroneous decisions and recommendations may result in moderate delays in project completion (within and external to the department) and may cause moderate losses of revenue or increases in expense. 

• Responsible for communicating business related issues or opportunities to next management level. 

• Responsible for ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures for Health, Safety and Environmental compliance. 

EDUCATION and EXPERIENCE: 

• Bachelor’s Degree (Communications, Journalism, Education, Public Relations, Psychology, Quality Assurance, or Marketing) and 3 - 5 years related work experience in change management efforts including communication and training. 

OTHER SKILLS and ABILITIES: 

• Must be proficient in all aspects of written and verbal communications, a detailed proofreader/editor, and personal computers, including knowledge of software including Word, Excel, PowerPoint, SharePoint, and Outlook.