VoIP Network Support

JOB DESCRIPTION:

Candidate should have overall experience in support of large enterprise networks with understanding of the design, build, and operational functions of complex IP environments from the physical installation to the finished network. 

• This job is suitable for an experienced CCNA/CCNP (Voice), CCNA/CCNP/CCIE (Router/Switch), or equivalent experience in the networking field. 

• Technical expertise in the area of managed VoIP and Data networking infrastructure services and security.

• Knowledge requirement of VoIP Dial-Plan Fundamentals, Dial-Peers, Route Patterns, etc.

• Ability to troubleshoot VoIP call issues using DNA and RTMT.

• Must understand general information regarding SIP Trunks, Gateways, Device Pools, CSS, and Gatekeepers.

SHIFT TIMINGS:

• Work Environment: 24x7, fast paced support of complex customer networks.

• Shift: Applicant must be available to work primarily 3rd shift with the flexibility to provide coverage on 1st and 2nd shift as needed

• This is a 24/7 support organization and candidate has to be available to work any shift.

Skills/Experience: Required (preferred)

• CUCM, CUC, CER

• Level of experience: CCNA (CCNP) 

• VoIP network troubleshooting 

• Data network troubleshooting

• LAN/WAN support 

Additional Skills/Experience:

• Firewall Support (ASA, PIX, Juniper, Checkpoint, Fortigate)

• Cisco Security Manager (CSM) IPS / IDS support

• Cisco UCS

• Cisco Nexus 5k

• Cisco ASR 1k