Job Title: Operating System Support
Job Location: Ashburn, VA
Duration: 12 + Months
Description:
• Engineer will support the Operating Systems and Application infrastructure for ISD customer environments.
• Operating System support: Windows or Linux
• Hardware Support: UCS B or C series, Server parts replacement (various)
• Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL,
• Technologies/Solutions: VMWARE, SAN Storage, Hosted and Managed Solution support
• Experience with the using the following monitoring and event platforms: SCOM, Service Manager, SCCM
• Create change process documentation (MOPS)
• Perform standard changes and provide escalation support for complex technical issues.
• Act as primary technical in critical event management situations including providing support on technical and customer bridges.
• Work client alerts and associated trouble tickets to meet all contractual SLA's.
• Own the resolution of escalated internal and external client issues.
• Work on cross departmental projects with internal and external teams.
• Provide recommendations to Tier 3, Service Delivery team, and management on process, monitoring, or technical improvements.
Qualifications :
• 3-5 years of experience with Operating Systems and Application support
• Must be able to multitask.