Operating System Support

Job Title: Operating System Support

Job Location: Ashburn, VA

Duration: 12 + Months

Description:                                                                                 

• Engineer will support the Operating Systems and Application infrastructure for ISD customer environments. 

• Operating System support: Windows or Linux 

• Hardware Support: UCS B or C series, Server parts replacement (various) 

• Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL, 

• Technologies/Solutions: VMWARE, SAN Storage, Hosted and Managed Solution support 

• Experience with the using the following monitoring and event platforms: SCOM, Service Manager, SCCM 

• Create change process documentation (MOPS) 

• Perform standard changes and provide escalation support for complex technical issues. 

• Act as primary technical in critical event management situations including providing support on technical and customer bridges. 

• Work client alerts and associated trouble tickets to meet all contractual SLA's. 

• Own the resolution of escalated internal and external client issues. 

• Work on cross departmental projects with internal and external teams. 

• Provide recommendations to Tier 3, Service Delivery team, and management on process, monitoring, or technical improvements. 

Qualifications :

• 3-5 years of experience with Operating Systems and Application support 

• Must be able to multitask.