Job Title : Technical Support Analyst I
Location: Columbia Heights, MN
Duration: 1 year (+strongly possible extension)
DESCRIPTION:
- Excellent verbal communications skills • Windows 7 and office 2010 • Outlook ,Mobile handheld Devices: iPhone, iPhone, Android, etc. Resolve client tech issues, determine effective resolution of issues by troubleshooting & analysing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth
- Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements; Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems; Assist with testing of new or upgraded PC software & hardware releases as requested.
REQUIRED:
- 1-3 years exp in a Support Center or Call Center environment; 2-4 years exp in an IT Support.; Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track
SKILLS:
- Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills; Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.
All new techs start out working am-4:45 pm M-F for the first 5-8 weeks, than they will be moved to a more permanent shift. Currently we have 2 second and 8 first shifts available. All of our shifts are 8:45 long.