We have similar openings in multiple locations, if you are interested feel free to apply
DESCRIPTION:
- Excellent verbal communications skills • Windows 7 and office 2010 • Outlook • Mobile handheld Devices: iPhone, iPhone, Android, etc.
- Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval;
- Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues;
- Recommend current supported software apps & hardware appropriate to best meet requirements;
- Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;
- Assist with testing of new or upgraded PC software & hardware releases as requested.
SKILLS:
- Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;
- Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.