The role is responsible for execution of requests related to benefit maintenance, additions and changes across all business units within the RxClaim system.
- Review, analyze and handle client benefit information requests received via SalesForce.com or email. Assess completeness and accuracy of data, resolve issues based on acquired learning and tools and escalate issues on a timely basis.
- Ensure that individual, team-specific and site-wide metrics are achieved.
- Activities include but are not limited to manual coding, execution of macros and testing.
- Good interpersonal skills
- Analytical and fact-based decision-maker
- Ability to quickly identify issues and risks and provide recommendations
- High motivational skills
- Experience in team interactions and facilitation
- Fast, enthusiastic learner
- Open to change
- Receptive to feedback
- Team player
- Average communication skills
- Ability to do multiple tasks
- Details oriented
- Attention to accuracy and quality
- Basic PC knowledge
- Ability to prioritize
- 1-2 years of experience