Responsible for screening, referring and diagnosing internal inquires and work requests.
Performs trouble shooting in the identification of applicable problems related to the infrastructure, systems, applications and network communications.
Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures).
Basic understanding of content area of function.
Follows defined procedures.
Proposes and implements solutions to routine problems with direction from supervisor.
Refers atypical problems to others.
Close supervision.
Reports on activities regularly to supervisor in well-defined format.
Gathers information and/or data independently using established and well defined procedures.
Recommends actions to improve efficiency.
Performs duties within prescribed time frames.
Errors can be easily and quickly detected within the immediate work unit.
Contributions limited to task related activities.
Contacts are primarily within immediate work unit.