Responsible for executing administration and maintenance activities supporting the learning management system (LMS).
Duties include but are not limited to:
- Executing daily operations such as addressing system issues;
- Executing established workflows & processes to support business needs;
- Issuing standard and adhoc reports from the LMS per internal customer request;
- Contributing documentation (as needed) to support the management,
- Use and training of the LMS system.
System Administration:
- Provides user support related to issue management via the Issue Management Tool to trouble-shoot, and problem solve various user and systems issues.
- Requires the ability to provide clear, concise documentation supporting issue resolution.
- Supports SabaAdmin and Management with tasks related to course issuance, system maintenance, and internal customer projects.
Complexity and Problem Solving:
- Responsibilities require problem solving; the question/issues may be unclear and require determination of which solution (from a few possible choices) is the best for the situation.
Working Conditions:
- Responsibilities may require flexibility to cover evenings, early mornings, and/or weekends (as necessary) to cover multiple time zones with little advance notice.
Key Skills, Abilities, and Competencies:
- Requires attention to detail in the documentation of issues/resolutions
- Excellent written and oral communication skills with the ability to interact and communicate with individuals at all levels of the organization
- Must be able to handle multiple competing tasks and demands, including the ability to work independently and complete tasks to deadlines
- Demonstrated organizational skills
- Collaborative team player with a positive attitude.