Clinical Customer Representative

Duration: 6 Months+ (Contract To Hire)

POSITION RESPONSIBILITIES:
POSITION DESCRIPTION: Clinical position that will contact patients via telephone. Involves contact with patients to obtain information on current status, medications and dietary restrictions. Duties also include updating patient records and maintaining spreadsheets. Clinical assistant will report patient statuses to supervising RN. Clinical Assistant reports directly to the PASS Administrative Supervisor.

POSITION RESPONSIBILITIES:
• Data entry of patient information in dedicated software
• Reporting patient enrollment status to supervising Nurse Specialist
• Updating patient records
• Maintaining spreadsheets
• Sending out program overview mailers to new enrollees
• Faxing as directed
• Other projects as required and assigned by the PASS Administrative Supervisor

EDUCATION REQUIRED:
High school diploma
YEARS OF EXPERIENCE:
Minimum one-year customer service or HUC related experience

PHYSICAL JOB REQUIREMENTS: Physical capabilities to perform the job
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.