Quality Assurance Associate

****WILL EXTEND PAST MARCH -- Long term assignment possibility ***

Day to Day Responsibilities:

•Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.

•Verify the initial complaint classification is correct.

•Review complaints in accordance with established company procedures and worldwide regulations and standards.

•Contact customers in the field to obtain all necessary information to investigate fully.

•Exercise judgment within defined procedures and practices to determine appropriate action. 4 + years of experience

Additional Details:

•Medical Technology/clinical laboratory background preferred.

•Knowledge of Immunoassay or Chemistry product lines.

•Excellent systems knowledge (instrument hardware as well as reagents) is highly desired.

•Excellent writing and organizational skills. Good computer skills to include email Microsoft applications such as Word and Excel.

•Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required 4 + years of experience