Serves as front line聽therapeutic specialist responsible for engaging healthcare professional customers in rich clinical dialogue and providing such customer support as clinical presentations, literature searches and other therapeutic activities as needed.
Also engages in adverse event reporting, product quality complaint reporting, and other processes as required.
Completes special assignments. Interacts with business partners external to the MIC.
Collaborates with Medical Information on the development/updating of standard clinical replies.
Provides timely, accurate, thorough and balanced responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines.
Documents interactions in Department database.
Identifies captures and processes adverse events and product quality complaints following Department procedures.
Conducts literature analysis to respond to unsolicited, off-label inquiries as needed.