(ServiceNow) Infrastructure Analyst V

Job Title: (ServiceNow) Infrastructure Analyst V
Location: Penn Plaza, Newark, NJ
Job Type: Fulltime

Job Description:

• This position is responsible for monitoring, supporting, and participating in the development and enhancement of the ServiceNow platform.
• As part of a 24X7 team, perform day to day support and maintenance of the ServiceNow environment configure and improve core and custom applications.
• Work with process owners to develop business solutions, coordinate support and development efforts within the Admin team.
• General support, administration and maintenance of ServiceNow platform and associated applications
• Work directly with end users to resolve support issues within ServiceNow
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Develop systems integrations and process automation
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configuring and managing Discovery and Orchestration
• Coordinate application and platform upgrades
• Load, manipulate and maintain data between ServiceNow and other systems
• Create ServiceNow reports and dashboards
• Requires excellent interpersonal skills and the ability to interface with all levels of personnel
• Ability to work independently and as a team
• Must be a self-starter and keen to explore new solutions
• Requires strong problem solving and analytical skills
• Requires excellent communication skills and ability to write and discuss clear procedures regarding technical issues
• Excellent customer service skills

Primary Responsibilities include but not limited to:

• Perform core configuration tasks
• Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
• Use mobile clients
• Activate plugins
• Add users, groups and roles
• Manage data with tables, the configuration management database (CMDB), import sets and update sets
• Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
• Create workflow activities and approvals
• Configure alerts and notifications
• View upgrade history and status

Required/ Experience Skills:

• 3+ years ServiceNow administration experience in an enterprise environment
• 8+ Years of IT Experience
• Experience configuring ServiceNow Discovery
• Must be technically savvy and able to design and build applications that meet business goals and objectives
• Proven experience implementing and customizing a web architected, n-tiered enterprise application
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL,REST)
• Experience with JavaScript, XML, HTML
• Familiar with LDAP, MS Active Directory, ADFS
• Integration (interfacing) of enterprise software systems
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
• Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
• ServiceNow System Administrator Certification preferred
• ITILV3 Foundation Certification preferred

Education:

• Bachelor’s Degree Required