SAP Analytics- Service Delivery Lead
Duration: Full Time (Permanent)
Location: Indianapolis IN – 46201
Job Description:
Key Objectives/Deliverables:
- Influence service provider’s products, services, and technologies used to maintain an effective analytics environment
- Own and continuously improve Incident Management, Change Management and Release Management processes for SAP Analytics while partnering with service providers
- Work with Solution Architects, Technical Integrators, Business Process Architects, Managers, customers and service providers to build detailed plans for enhancement and major release projects. As part of this responsibility, you will also need to work with service providers outside of GS IT to provide support for these releases.
- Prioritize enhancements, service and support initiatives with the service provider and the functional or technology area.
- Work with suppliers and management to eliminate project barriers to ensure projects are delivered on time, on budget.
- Ensure communications are provided to project teams and customers of key outages for production and non-production environments.
- Manage the validation for the Analytics environment and ensure the appropriate and agreed upon interactions are occurring during the execution of projects and changes. This includes but is not limited to validation planning and user acceptance testing.
- Release Management activities
- Identify new scope items,
- Approve manual configuration and operational verification documentation
- Propose regression test cases
- Create and facilitate BW/BO/HANA User group as forum to share learnings, communicate training opportunities and partner with business on system operations
- Investigate new data analysis tools to leverage data in BW/BO/HANA including prototyping, ensuring security compliance, and developing implementation plans
- Partner with Analytics Architect to investigate BW benefits with next generation architecture (i.e. HANA)