Title: QI Assistant
Duration: 3+ Months (possible extension)
Location: San Antonio, TX
Essential Functions:
·Responsible for providing clerical support to the QI Department.
·Manages incoming requests to fulfill health education and health improvement incentives.
·This includes entering data into database from mailings, fax and call-tracking requests, confirming eligibility of member and verifying the completion of member requirements.
·Call-tracks each request to Administrative Services, verifying appropriate address.
·Works with Administrative Services to resolve member concerns and issues with incentive programs.
·Provides limited customer service to resolve issues with incentives.
·Documents using call-tracking. Manages the Prenatal Infant Car Seat/Booster Seat database and requests second information packet at the appropriate time to coincide with member’s due date. Files waivers and other pertinent documents that must be kept on file.
·Maintains and updates workflows as needed and other special projects and duties, as assigned. Provides back-up to the Administrative Assistant and QI Coordinator and assists with QI projects.
Knowledge/Skills/Abilities:
·Detail-oriented; excellent organizational skills; good verbal & written communication skills. Knowledge of Microsoft Office programs (Word, Excel Spreadsheets).
·Must be professional and diplomatic.
·Ability to prioritize projects and handle multiple tasks. Ability to take initiative and sees tasks to completion.
·Ability to abide by company policies.
·Ability to maintain attendance to support require quality and quantity of work.
·Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers.
Preferred:
Bilingual - Spanish Speaking
Call Center Experience (6 months+)