Digital Support Analyst

Qualifications:

The Client Ops Specialist will work closely with the various internal and external digital media groups, the 24x7 support team, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms, such as iTunes, Hulu, TVEverywhere, and Set Top Box.

Required Qualifications:

• Minimum 2 years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management

• Minimum 2 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills

• Experience interacting with clients, such as programming, post houses and producers

• Candidate must be flexible to work afternoon/night shift and 1-2 day weekends (i.e. Tuesday-Saturday 1p-9p or 2p-10p; Saturdays 11a-7p)

Desired Characteristics

• 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills

• 1 year+ experience working with video distribution in a TV Broadcast environment

• 2 years+ experience in enabling customer workflows and operations

• 1 year+ experience working with metadata creation and manipulation

• Bachelor’s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required

• Detail-oriented, clear thinking and adept at multi-tasking

• Ability to handle multiple tasks and be project oriented

• Must be willing and able to work on any shift including, overnights, swing, or weekend as needed

Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)

• Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends

Responsibilities:

• Manage brand/client engagement for day-to-day publication of company’s content to secondary distribution platforms

• Lead the operational rigor across the entire digital supply chain from inbound content delivery to client’s facilities to outbound deliveries to multiplatform partners

• Acting as primary point of escalation for programming changes, content issues, content revisions and special requests

• Creating work orders & maintaining scheduling grids

• Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms

• Quality control and proofing of associated metadata fields for XML distribution packages

• Scheduling off-air records for ingest, transcode and distribution

• Managing metrics, tracking and reconciliation of deliveries to all distribution platforms

• Understanding of various workflows in order to escalate issues to the proper clients

• Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team