Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.
Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.
Accept or reject incoming CFs (complaints), based on above criteria.
Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.
Monitor draft complaints for timely submission.
Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.
Follow-up with vendor regarding requested RMAs.
Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.
Participate in visual management meeting for complaint handling team.
Complete assigned training in a timely manner.
Cross-train with Manager and peers for any other assignments as applicable.