ESSENTIAL FUNCTIONS Monitor inpatient and intermediate level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness. Provide telephone triage, crisis intervention and emergency authorizations as assigned. In conjunction with providers and facilities, develop discharge plans and oversee their implementation Perform concurrent reviews for inpatient care and other levels of care as allowed by scope of practice and experience. Provide information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Health Services policies and procedures, and criteria.