Position Summary:
Will be answering regulatory type questions in a phone/email support role for internal commercial/strategic customers. Prefer college graduates with a scientific degree (Chemistry or Life sciences) to best understand the lines of business they will be supporting. Must be service oriented.
- Key Individual Accountabilities / Deliverables
- Is responsible for customer quality and regulatory inquiry support and processing
- Ensures customer satisfaction for requested quality and regulatory documentation for focused sections of the Life science portfolio.
- SME for a specific portion of the product portfolio (including product technology and application)
- Implements procedures and methods to provide quality and regulatory product and service information.
- Business partner for the Commercial and Business Areas for customer inquiry processing
- Supports the resolution of data requirements to align with business expectations
- Interacts with Business, Commercial, IT, Ops, Supply Chain and other Q&R management.
- Utilizes e-tools used to manage inquiry processes, data, and trending/reporting