Operate multiple-line telephone system handling all incoming calls promptly and professionally.
Transfer all calls to the appropriate person or executive assistant.
Ensure that the telephone lines are open and functioning properly and the reception desk is covered during business/working day and that the phones are transferred appropriately (after hours, weekends, holidays, early closings, etc.)
Provide training on phone usage to relief operators/executive assistants.
Handle crisis calls by remaining calm and courteous and assure the caller you will stay on the line until their call is transferred to live assistance. Notify management of problems within the receptionist area.
Greet all visitors and announce their arrival to the appropriate person in a professional and courteous manner.
Coordinate with security and utilize cameras and buzzers when necessary.
Receive mail and deliveries and distribute according to office procedures.
May prepare outgoing mail.
Under general supervision and as directed, perform a wide variety of administrative duties such as preparation of projects using word processing, spreadsheet and/or graphic software, proofreading and binding, or with more complex and detailed projects such as research, collection and compiling of data, then maintaining, or manipulating a moderately complex, computerized database and/or spreadsheet for recording that data.
Perform other general office/administrative duties as assigned.