Essential Duties and Job Functions:
• Under the direction of immediate manager, provides troubleshooting and application support for specific applications and solutions.
• During system implementation and change management, may support, test, and refine application configurations to align with business process needs.
• Works with business and IT partners to enhance applications to reduce operating time or improve efficiency.
• Prepares program-level and user-level documentation.
• May assist with software configuration management, maintenance, introduction and training.
• Follows pre-defined task lists with given development tool.
• Organizes, prioritizes, and coordinates multiple work activities to meet project deadlines.
• Identifies and documents business processes.
Knowledge, Experience and Skills:
Note: The following represent common education and experience but not mandatory requirements.
• General education (high school or college) with associated and related work experience or an individual with a medico-scientific university degree
• Previous experience in drug safety or clinical research desired but not essential
• Frequent use and application of technical standards, principles, theories, concepts and techniques.
Problem Solving:
• Provide solutions to a variety of technical problems of moderate scope and complexity.
Discretion/ Latitude:
• Works under general supervision. Follows established procedures. Work is reviewed for soundness of technical judgment, overall adequacy and accuracy.
Impact:
• Contributes to the completion of milestones associated with specific projects. Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources.
Liaison (Internal & External Influence):
• Primarily internal company contacts.
• Infrequent inter-organizational and outside customer contacts on routine matters