Care Connector

Details:

Title: Care Connector

Location: Des Moines, IA, 50309

Duration: 1+ Months

Job Description:

• The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.

• The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.

• The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.

• Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.

Required:

High School Diploma or GED - Required

Customer service experience on phone and in-person – Required 1 Years

Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs - Required

Working knowledge of Plan Benefits and Services - Highly desired

Proven ability to keep accurate and timely records and documentation according to established processes - Required