Title: Care Connector
Location: Des Moines, IA
Duration: 1+ Months (Possible extension)
Responsibilities:
·The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.
·The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.
·The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.
·Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
Skills
·High School Diploma or GED.
·Customer service experience on phone and in-person:-Required 1 Years.
·Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs:-Required.
·Working knowledge of Plan Benefits and Services:-Highly desired.
·Proven ability to keep accurate and timely records and documentation according to established processes:-Required.
If you are not interested in looking at new opportunities at this time I fully understand. I would in that case be appreciative of any referrals you could provide from your network of friends and colleagues in the industry. We do offer a referral bonus that I’d be happy to extend to you if they turn out to be a great fit for my client.
Thank you for your time and for consideration. I look forward to hearing from you.