IT Desktop Support

Position-Technician (IT) Desktop Support

Location-Hickory, North Carolina, USA

Duration- 12 Months

Responsibilities-

Non-Exempt

Role Purpose:
This role performs technical duties and activities within prescribed time frames within the manufacturing environment supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc. This role participates in projects to improve overall process and technical efficiency within the business.

Key Responsibilities:
• Performs technical duties and activities within prescribed time frames.
• Participates in projects to improve overall process and technical efficiency.
• Follows standard operating procedures.
• Maintains and ensures confidentiality of information / materials.
• Takes initiative to identify and propose remedies to problems.
• Gives periodic status reports in written and verbal formats.
• Interacts with peers, & one level above, to ensure continuity & efficiency.
• Interacts with Help Desk and other IT teams.
• Provides rotational on call support after adjustment period.
• Focus on safety at all times

Performance Metrics:
• Cost and Budget.
• Quality.
• Productivity.

Competencies (knowledge, skills and behaviors):
People:
• Patience
• Peer Relationships
• Encourages collaboration
• Team player
Business:
• Uses rigorous logic and methods to solve difficult problems with effective
Solutions.
• Written Communications
• Action Oriented
• Dedicated to meeting the expectations and requirements of internal and
External customers
Function/Technical:
• Promotes organizational effectiveness through innovations and
Improvements in manufacturing and business processes using defined
Processes and tools.
• Champions performance improvement teams.
• Builds measurement and feedback into the design of a system or process.
• Focuses on the customer’s perception of quality.

Experiences/Education:

Required
• High School Diploma/GED or equivalent experience.
• Beginning job content knowledge.
Desired
• Associates or Bachelor’s Degree.
• Successful track record of performance in previous work experiences.
• 1 - 3 years’ work experience.

Manager Must Haves/Desires:
Willing to work On-Call Schedule
Closer to the Hickory site the better, local candidates will get first preference
Nice to have manufacturing environment experience
Nice to have previous Corning experience

Description
• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

• May be responsible for the purchase and installation of hardware/software.

• Represents bridge between technology and business needs.

• Resolves problems with new and existing equipment.

• May train end users on software.

• Administers end user requests and projects.

• Coordinates resources to solve problems.

• Learning and applying a basic knowledge in one skill area.

• Limited use and/or application of technical principles, theories and concepts.

• Develops solutions to routine technical problems of limited scope.

• Work is closely supervised.

• Follows specific, detailed instructions.

• May be assigned to small projects or to phase(s) of larger projects.

• Contributes to the completion of routine technical tasks.

• Failure to achieve results can normally be overcome without serious affect on schedules and programs.

• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.

• May or may not have frequent external customer contacts.