Communicates decision to physicians, physician office staff, medical management staff and/or pharmacists.
Communicates with physicians, physician鈥檚 office staff, medical management staff and/or pharmacists.
Escalates issues to Pharmacist when requires clinical review.
Researches, resolves and documents physician or client inquiries and communications and provides written documentation.
Performs other duties as required.
CPT - Certified Pharmacy Technician - Pharmacy (State OR National certification required)
Must have pharmacy retail experience
Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.-Must be able to maneuver through various computer platforms while verifying information on all calls.
Must be able to talk and type simultaneously.
Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment.
Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
Must agree to observing service for the purpose of training and quality control.