Position-Product Coordinator
Location- Hickory, North Carolina, USA
Duration-4 Months
Non-Exempt
Hours of work/work schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 7:00 PM.
Scope of Position:
Day to Day Responsibilities:
·Responsible for processing cable assembly workflows between customer care, manufacturing, and DMO.
·Ability to communicate product discrepancy specification information to both internal and external customers.
·Understand and execute contractual agreements.
·Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
·Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
·Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
·Participation in training, testing, and project related activities as identified.
·Represent organization’s Cable Systems to the customer in a highly effective, professional manner.
Education and Experience:
Required: High School degree
Preferred: 2-year Associate Business Degree or Bachelor Degree.
Preferred: Customer Service experience or Sales experience.
Will be required to remain in Customer Care for a minimum of two years.