Languages requirements: German, French or Italian
• Senior HR Coordinator is focused on providing effective and timely front-line customer service support for our employees, HRBPs and former employees. This position will provide support for their questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.
Accountability Description:
• Assist employees and HRBPs as the initial point of contact by answering calls and emails by providing immediate resolution or careful redirection to escalated support resources
• Answer routine employee, HRBP and former employee inquiries relating to HR
• Collaborate with Lead HR Coordinator to resolve employee issues in a thorough and timely manner
• Perform back-office transactions in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
• Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager