Position Summary:
·The individual in this position is responsible for a wide variety of GCMS support related functions including, but not limited to, development of technical documents related to marketing, sales, application use, training, repair, maintenance, installation, and phone support of client’s GCMS product line.
·Travel and customer contact to support assigned product may be required. Additional responsibilities include training customers and SSI staff, as well as, other related duties that may be assigned from time to time.
Education and/or Experience:
·The incumbent is required to have at least a Bachelor’s degree in the physical or natural sciences, with a higher level degree highly preferred.
·At least two years of technical applications/method development experience directly related to the GCMS product line is required.
·Experience in maintenance and/or repair of analytical instrumentation, marketing background and any sales experience is highly desirable.
·Attention to detail and strong customer service skills are required along with a dependable work ethic.
Knowledge Requirements / Education / Experience:
·Must be proficient at effectively troubleshooting operational, application and other GCMS instrument problems in a methodical efficient manner.