The HR Data Management Specialist serves as the primary contact for data management, analytical and HR systems support to various internal customers. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. The Specialist provides outstanding customer service to all customers. Key customers for this role will be HR Business Partners, Global HR Data Management, IT and Finance.
Responsibilities:
- Provides accurate, consistent and timely responses to HR Systems and reporting inquiries, which are considered to be up to moderate complexity and may require additional research and analysis.
- Reviews and audits HR Systems including Success Factors, ADP, and Oracle for data accuracy, enters data on behalf of employees, managers and HR colleagues and suggests operational process improvements; provides information Updates and reporting requirements as needed.
- Provides data management, systems and analytical support to other internal HR departments, including HR Managers, Total Rewards, Learning & Development, Talent Acquisition and others as needed.
- Partners with HR Managers, Finance and Global HR Data Management to input and maintain organizational structure data into HR systems
- Works in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
Requirements:
- Bachelor’s Degree in HR, Information Technology, Business, Data Analytics or related field
- Experience with data management and report writing tools
- Intermediate Excel knowledge including using pivot tables and Vlookup
- Excellent problem solving, process improvement and analytical skills
- Experience in Success Factors or ADP Enterprise HR preferred