KPMG has been appointed as the learning services partner to The Skills Academy - an exciting and innovative approach to skills development for the WA public sector workforce. This one sector approach to learning will deliver a comprehensive suite of courses via a new intuitive and modern technology platform to more than 35,000 staff across 56 participating agencies.
Developed in partnership with more than 150 subject matter experts from across the WA public sector, 120 courses will be designed specifically for the WA public sector context. Courses will cover a wide range of skills and foundational knowledge required of a modern public sector workforce.
Your opportunity
The Client Service Team leader oversees the day-to-day operations of the Service Desk within the Learning Managed Service, ensuring the delivery of a high-quality, efficient, and learner-centric support experience.
The Team leader provides supervision, coaching, and escalation support to a team of Service Desk Consultants while maintaining service levels across phone, email, and ticketing channels. This role plays a key part in workforce planning, quality assurance, continuous improvement, and driving consistent standards across the Service Centre.
Key Responsibilities:
Key Skills and Experience:
KPMG Australia
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