KPMG has been appointed as the learning services partner to The Skills Academy - an exciting and innovative approach to skills development for the WA public sector workforce. This one sector approach to learning will deliver a comprehensive suite of courses via a new intuitive and modern technology platform to more than 35,000 staff across 56 participating agencies.
Developed in partnership with more than 150 subject matter experts from across the WA public sector, 120 courses will be designed specifically for the WA public sector context. Courses will cover a wide range of skills and foundational knowledge required of a modern public sector workforce.
Your opportunity
The Technology Manager serves as the primary technical partner for the business and technology teams, focusing on managing operational service quality, IT risk, compliance, and service improvements. This role requires strong program management skills, IT governance, a service delivery mindset, and end-to-end technical ownership of platform stability and operational health. The Technology Manager oversees the internal IT service and third-party suppliers, ensuring the delivery of a high-quality, compliant service.
Key Responsibilities:
Platform Ownership and Governance
- Own the technical roadmap for The Skills Academy systems and platforms.
- Govern the Learning Management System (LMS) underpinning The Skills Academy.
- Ensure platform compliance with policies, legislation, and contractual performance metrics.
Operations and Service Reliability
- Manage platform stability, availability, and performance KPIs.
- Lead incident resolution related to platform processing or data integrity.
- Oversee incident triage, ensuring agreed resolution performance targets are met.
Stakeholder Alignment
- Act as the primary technical interface between The Skills Academy and KPMG technical/project teams.
- Communicate operational health, performance KPIs, and risks to senior stakeholders and clients.
- Influence across both business and technical functions to align technology solutions with business needs.
Service Ownership
- Act as the escalation point for technology incidents raised by the Service Centre.
- Develop and maintain system configuration documents, technical Standard Operating Procedures (SOPs), and version control processes.
Key Skills and Experience:
- 7–10 years’ experience in managing technology platforms and services.
- Expertise in working with Learning Management Systems (LMS).
- Experience with ServiceNow (preferred) and familiarity with API integrations, authentication methods, and data exchange patterns.
- Advanced stakeholder management skills with proven ability to influence technical and business functions.
- Strong technical and commercial thought leadership to deliver solutions aligned with business priorities.
- Analytical mindset with excellent problem-solving skills focused on stability, compliance, and improvement.
- Proficiency in project management, including managing suppliers and vendor relationships.
- Experience in operational service management and continuous service quality improvement.