Family Engagement Specialist - (25-26)

The Opportunity

This is a pooled opportunity.  We will be hiring on an ongoing basis and/or when a role becomes available. The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and fair systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community.  The Family Engagement Specialist is a school based position that ensures students and families are positioned to engage in learning on a daily basis.  The Family Engagement Specialist will play a major part in building relationships with our families while setting the tone for exceptional customer service. 

Key Responsibilities

Partners with students, staff and parents to ensure students attend school every day.

• Orients families to attendance expectations for new and existing families
• Makes daily attendance calls to families and documents all attendance changes
• Captures and shares any key information or context shared during calls with families
• Participates in the weekly attendance check-in meetings with school leadership with increasing responsibilities over time
• Partners with families and students when additional attendance supports are needed

Executes school-based re-enrollment and cultivation plans.

• Support families through the re-enrollment process
• Complete application verification calls and updates application system as needed
• Assist with planning of school events and activities 
• Partners with other schools to support families through school transitions
• Review and submit student attrition data reports, identify trends and work with the school leadership team to improve student attrition rates

Ensures clear and effective communications with all community members and stakeholders.

• Implement and lead parent involvement programs, ensuring engagement from families
• Manage the translation of family communications and parent meetings
• Capture pictures and videos for the school events and manage school communication platforms. 
• Ensures all parent facing materials are readily available
• Schedules parent meetings with appropriate team members
• Build relationships with community partners in order to build brand awareness

Monitors and reviews with Assistant Principal of Operations, parent and student feedback, particularly as it relates to non-instructional services and support.