Here鈥檚 what you need to know:
The Technology Specialist provides user assistance and support on various software, hardware, network, and IT-related requests at our schools. This position aims to provide an optimal teaching and learning environment for our teachers, students, and staff every day. The Technology Specialist collaborates with other team members on IT projects, providing growth opportunities in various technology areas.
Here鈥檚 what you'll be doing:
- Resolve requests for technical support, prioritizing as necessary when specific priorities are not provided
- Efficiently troubleshoot issues and escalate as needed
- Document, track, and monitor all problem/resolution activity to ensure a timely resolution and great communication
- Set up, maintain, and account for PC/Mac/Chrome computers
- Set up, maintain, and account for HP printers and Ricoh copiers
- Support/manage new computer setup including imaging
- Support document cameras, interactive whiteboards, and other classroom technology
- Install and configure software applications (Office 365 Pro Plus, Acrobat, etc.)
- Support technology-related campus projects
- Assist in training faculty and staff on systems and applications as needed
- Coordinate third-party hardware warranty repairs
- Support and deploy student computers
- Perform Tier 1 support of network appliances including servers, switches, and wireless access points
- Perform Tier 1 support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, and Active Directory
- Part of a rotation to provide 24x7 On Call Support (one week every 2 months)