Your role as a Team Leader could include (but are not limited to):
- Complete and Record support visits for our Care Professionals, new and existing.
- Complete Care Professional care certificate and observations to required standards
- Meet required Care Professional competency assessments
- Complete Daily Audits of Visit Notes on our company systems
- Participate in on call services one weekend in four
- Regular meetings with Care Manager (Head of People) to prioritise workload
- Ensure Confidentiality and GDPR policies are adhered to and escalate concerns
- Work towards QCF level 2/3
Care Professional Support
- Meet new Care Professionals at Training
- Brief / Support new Care Professionals regarding Client Care Plans & Needs
- Introduce new Care Professionals to Clients
- Shadow and support Care Professionals
Client Support
- Develop positive relationships with all Clients when supporting Care Professionals
- Deliver Ad Hoc care, sometimes including out of hours, as required by the business
In the field:
- At the visit - establish are they providing Outstanding care?
- Always compliment and provide positive encouragement to staff where possible
- Is the care Safe, Caring, Responsive, Effective and Well organized?
- Is the Care Professional satisfied with their role?
Incentives:
- £150 for each new Care Professional you introduce through networking following training
- Discretionary bonus in line with Outstanding compliance and performance against overall business plan
- Salary Review at Key Milestones or as responsibilities increase