The Client Care Coordinator is responsible for writing care plans and risk assessments , attending service reviews and quality assurance meetings, auditing client records and taking all actions needed for the provision of outstanding care to our clients. You will need to be able to develop excellent relationships with both clients and Care Professionals, creating client care plans and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.
You will be expected to:
Take client enquiries and attend client home visits
Prepare client records and write care plan and risk assessments
Audit client records and take appropriate follow up actions
Attend service reviews and quality assurance meetings
Support Care Professionals with in home visits
Develop excellent relationships with both clients and Care Professionals, creating client schedules and records and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.
Be responsive to changes in the care plan and liaise with relevant team members, updating records as necessary
Provide timely response to client requests and ensure they are constantly updated with new and changing information
Provide out of hours “on call” assistance on a rotational basis, a separate allowance is paid for this
Support delivery of care visits in times of need which may include out of hours