As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.
What We Offer You:
- Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
- Career Advancement: Grow with a nationally recognized brand in home care.
- Innovative Environment: Be encouraged to bring new ideas to the table.
- Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
- Competitive Pay: We offer competitive wages that reflect your valuable contributions.
- Comprehensive Training: Receive paid training to enhance your skills and knowledge.
Your Key Responsibilities:
- Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
- Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Provide weekly and monthly summaries of the client pipelines and its progression.
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.