We are looking for a dedicated and compassionate Care Coordinator to join our team, helping to deliver exceptional care to clients in their own homes. This role combines office-based coordination with hands-on support in the community
Key Responsibilities:
- Conduct service reviews and develop client support plans
- Create, update, and audit care plans using digital care planning tools
- Maintain accurate records on Home Instead software and People Planner
- Carry out client and Care Professional introductions and reviews
- Supervise and mentor Care Professionals, supporting their development
- Provide support with care calls in the community when required
- Assist with scheduling and rota management as needed
- Build strong relationships with clients, families, and external professionals
- Ensure compliance with equality, diversity, and safeguarding policies
- Support the Client Experience team and contribute to continuous service improvement
- Carry out any other duties as directed by your line manager to ensure smooth business operations
Essential Requirements:
- Strong understanding of Health & Social Care regulations
- Full-time role- Participate in on-call duties, offering out-of-hours support to clients and Care Professionals, weekdays & weekends
- Experience delivering personal care and working with MAR sheets
- Excellent communication and relationship-building skills
- Confidence using care management technology and IT systems
- Full driving licence and access to transport
- Passion for providing outstanding care and supporting independent living
- Ability to work flexibly, including evenings and weekends as part of the on-call rota
- Commitment to confidentiality and professional standards