A regional leadership position responsible for setting strategic directionfor one of the Group’s largest fund administration clients, in collaboration with operational and commercial teams from our global locations.. This role drives strategy, operational transformation, and service excellence across the client group, ensuring best-in-class delivery standards across our Global Client Delivery (“GCD”) teams located in Philippines and India. The position focuses onstrategic relationship initiatives, team development, and strong operationsleadership within the funds business.
WHAT WILL YOU DO:
- Set strategic direction within GCD for large strategic clients
- Drive transformation initiatives focusing on operational efficiency
- Establish best-in-class delivery standards
- Lead business planning and execution for your group
- Direct quality control framework
- Foster high-performance culture across teams, across locations
- Oversee talent development strategy
- Direct collaboration across funds teams
- Act as escalation and oversight for GCD teams
- Support Global Client Relationship Manager and global operations teams in enhancing strategic client relationship
TASKS:
- Embed and optimize delivery performance metrics
- Implement quality control standards
- Establish goals and objectives, aligning across locations
- Ensure on time, in full delivery across client teams
- Lead knowledge management initiatives across global teams supporting the strategic client
- Advocate for and present regional budgetary and compensation requirements
- Drive strategic client relationship development
- Implement talent management strategies
- Lead innovation initiatives
- Manage risk framework
- Direct resource allocation
- Track work progress through timesheet completion and adoption of approapriate workflow tools
WHAT WE OFFER:
- Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
- Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
- Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
- Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
- Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards