JOB DESCRIPTION:
Office: Hyderabad, India
Reports to: Manager - Client implementation
Responsibilities (how we will measure success)
Reporting to the Client Implementation - Manager, this role will focus on new client onboarding and incremental business, into the Client Service Shared Operations, ensuring it is proactively managed and planned in close coordination with the Country clusters. You will ensure the successful implementation of new Client work ensuring that it delivers on client quality expectations, contractual commitments, and the scalability of the Shared Service Team.
• Jointly work with the Cluster ‘on boarding’ Teams to define, plan, and execute high priority client initiatives into the Back Office shared service environment in line with the Business objectives.
• Lead and execute data migration projects for new and existing clients transitioning to Yardi
• Extract, transform, and load fund accounting data from legacy systems to Yardi
• Setup and configure fund structures, investor records, fee calculations, and reporting templates in Yardi
• To conduct one to one comparison of all transactions and reports between erstwhile Client applications vs Yardi and highlight any significant changes to be implemented in Yardi to accommodate client requirement to Project team.
• To complete data migration for all information as per agreed timelines into Yardi from Client books.
• Experience with Real Estate funds and investor transactions.
• To understand clients reporting requirements and perform necessary testing to make sure it meets client’s requirements.
• Provide regular reporting on potential new clients from Country Clusters, and impact on Shared services.
• To take complete ownership from date of migration and ensure smooth go-live of clients into Yardi accounting system.
• Contribute to the continuous improvement of the global standard operating model for ‘onboarding’ new business and related functional groups/business partners.
• Assist with the development of on-boarding and transition plans for new client onboarding and develop best practice models for service delivery.
• Act as the liaison between Front office and Shared Service Client teams to on-board clients to systems
• As required participate in discovery sessions to fully understand new client requirements, identify pain points for shared services & define the implementation approach for clients.
• Present and articulate shared services scope of work, features and standardized solutions, clear processes,
and SLAs
• Coordinate with Head of New Business Onboarding to ensure incremental new business resources and skill
required are forecasted accurately and recruited on time.
• Coordinate with local Training teams to ensure that the relevant Client information is clear and any Client nuances are documented for scalability
• Track and record each stage of the process for Shared service re incremental business effectively and efficiently, providing regular reporting on status and highlighting any issues.
• Ensure that legal checks and requirements for potential clients are conducted satisfactorily.
• Perform due diligence analysis for scoping of on-boarding activities.
• Comply with the Compliance and risk policies and protocols to ensure they are adhered to by the entire department and deficiencies repaired and escalated.
• Coordinate with all relevant teams to ensure internal workflows will meet client needs and regulatory controls.
• Communication of progress and expectations to key internal/external stakeholders
• Continue to optimise the Client onboarding process for the benefit of the Client and shared Service effectiveness.
• Ensure that all projects are delivered on time, within the scope and agreed budget.
• To document the policies and procedures for funds involved in migration and capture client specific scenarios in the documentation.
• To provide structured training and proper hands off on client deliverables to BAU team.
Key competencies for position and level (see Group Competency model)
• Creates Collaborative Relationships establishes and maintains a wide variety of relationships with a wide variety of internal and external stakeholders, communicates well, manages conflict, Customer focused.
• Delivers Consistent Results action orientated, plans, and aligns.
• Ensures Accountability – Holding self and other accountable for meeting commitments.
Key behaviours we expect to see.
• In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• End to End Real Estate Fund accounting experience, predominantly in the fund administration.
• Overall, 5 + years of experience in Capital markets, onboarding, data migration and fund accounting
• Knowledge of local statutory reporting requirements across North American, Europe and APAC a plus
• Knowledge and experience in accounting systems (Yardi, etc.), and investor level transactions, Demonstrated KYC/AML experience.
• Strong communication skills
• Strong organizational and prioritization skills
• Ability to multitask and deliver to a tight deadline.
• Enjoy working in a fast-paced and demanding environment.
• Strong interpersonal skills and ability to work with people at all levels across all functions.
• Team player