Purpose:
- To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.
- This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
- Expected to help improve the processes and efficiencies of the department.
- Be subject matter expert of Real Estate Fund Structures accounting and administration processes.
Core Responsibilities:
- Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting/ information accurately and on time
- Being appointed as directors and responsible officers for RE entities in Japan to facilitate transactional requirements.
- Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or support
- Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell members
Tasks / Duties:
Client Delivery
- Deliver timely quality service to RE Client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
- Complete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
- Ensure that KPIs are developed, implemented and reported in a timely manner in accordance with agreed SLA’s
- Prepare periodic timetable for all client work and manage periodic process to ensure all deliverables adequately resourced and completed on time
- Maintain regular contact with Client through regular and ad-hoc phone calls and emails detailing upcoming deliverables and progress thereof.
- Assist with new business take on where required.
Management of Workflow
- Work with team members on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure to prepare all work to a standard suitable for client review
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Ensure reconciled cash balances are maintained for all clients at all times.
- IQ-EQ Fee Management
- Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes, when appropriate
Systems
- Understand and use best practice on Yardi, Investran and other platforms
- Understand and make best use of the functionality in our software when producing accounts
- Ensure Client database is up to date and accurate in systems
Risk
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- Ensure relevant procedures and checklists are adhered to to minimise risk of errors
- Report any breaches, complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review on the day an error is identified
Other
- Undertake any additional reasonable requests as deemed by the firm