An essential and visible responsibility for clients and IQ EQ where all payments made from and to clients go through the hands of the team members of the Banking Pool.
The team is responsible for a vast number of payments and part of the invoice collection on a daily basis.
Tasks
At IQ EQ we strive for operational excellence and to provide extraordinary services to our clients. A smooth-running Banking Pool is essential to contribute to these goals. Together with the rest of the team, you will be responsible for the following:
- Provide high quality and efficient payment services
- Help the Operations Department in being a compliance gate keeper in the payment process, as per our Transaction Monitoring policy
- Assist the Operations Department with monthly, quarterly or annual reporting by providing them with the online bank statements
- Assist our clients in the full range of payment process, from obtaining their payment approval to ensuring sufficient balances on the bank accounts to ensuring the proper authorization and execution of the payments
- Play a vital role in invoice collection for IQ EQ and in the timely payment of annual fixed fees as soon as they are payable
In performing your services, you will be in frequent contact with the teams in the Operations Department and with our clients.
Key competencies for the role
- Action oriented
- Customer focussed
- Communicates effectively
- Plans and aligns
- Organisational and interpersonal savvy
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Understand the needs of clients and internal and external key stakeholders and steadfastly pushes self to deliver
- Build credible relationships across IQ EQ through consistent behaviour that generates lasting trust
- Be a part of a high performing team by working collaboratively and by fostering a ‘can-do’, problem-solving and roll up your sleeves’ kind of attitude
- Strong self-review skills to ensure accuracy and quality in deliverables
- Effective written and verbal communication for professional correspondence and client interactions.