Global HR Systems Specialist

JOB DESCRIPTION: Global HR Systems Specialist

Department: Human Resources (Group)          

Reports to: Global Head, HR Systems & Reporting

Responsibilities (how we will measure success)

HR Systems Specialist responsible for providing overall support with a high level of knowledge and skills for indicated area/s of HR Systems remit.  Coordinates, maintains and enhances system configuration and related process activity to support the Global HR and HR Systems agenda.  Educates and embeds best practices and resolves issues in a timely and competent manner.

Tasks (what does the role do on a day-to-day basis)

• Support technical and operational aspects of the HR systems global agenda.  
• Serve as a trusted subject matter expert on HR Technology for primary area of HR Systems responsibility.
• Partner closely with internal stakeholders on issues, feedback, requirements, process, change and improvement proposals.
• Document, maintain and improve HR systems processes and procedures for core area of responsibility.
• Manage & maintain all system administration tasks (primarily for core specialism). Including but not limited to: workflow, permissions, core configuration.
• Review and thoroughly test, impact assess system update impacts & ensure test system is aligned with production.
• Keep up to date with HR technology through training, research.

• Provide HR teams / other system users with support & training where required and guidance on best practices as an SME. 
• Work closely with external HR system partner(s) to track logged tickets to completion (e.g. re. errors, enhancements, general queries or issues). 
• Delivery of regular/ ad hoc reporting and data requirements across all group locations. 
• Support on M&A / Project / Integration activities as required.  
• Manage & maintain HR Systems mailbox effectively and efficiently.

Key competencies for position and level (see Group Competency model)

• Action Oriented
• Plans and aligns
• Being Resilient
• Collaborates
• Cultivates Innovation
• Optimises Work Processes
• Learning Agility

Behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Enthusiastic, engaging and positive

• “Can do” attitude

•Encouraging and supportive

•Creative and Innovative

•Empathetic

•Excellent listener who understand the needs of others

•Confident and able to engender confidence

•Flexible (in both style and approach)

•Organised and thorough

•Takes ownership and follows through on commitments