Field Support

At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. You will address on-the-spot challenges, escalating more complex cases to the appropriate teams while efficiently creating and managing support tickets for proper follow-up. This position demands strong problem-solving skills, a proactive approach, and effective communication to deliver high-quality support tailored to business needs.

Main Responsibilities:

• Diagnosing and troubleshooting hardware, software, and network issues for on-site teams.
• Setting up new equipment and ensuring existing systems are updated and functioning properly.
• Educating staff on how to use specific technologies or systems effectively.
• Keeping detailed records of issues resolved, updates applied, and processes implemented.
• Interacting with both internal teams and external clients to address concerns and provide solutions.
• Identifying potential risks and implementing preventive measures to minimize downtime.