Job Description

Taking ownership of customer issues reported and seeing problems through to resolution;
Maintain optimal level of customer satisfaction;
Identify all customer issues and recommend appropriate resolution;
Providing 2nd-level support by: researching, diagnosing, troubleshooting, identifying solutions, carrying out configurations, performing upgrades, carrying out migrations;
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
Write and maintain documentation.

About Inetum

Inetum