Job Description

Taking ownership of customer issues reported and seeing problems through to resolution
Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
Providing 2nd-level support by:
- Researching
- Diagnosing
- Troubleshooting
- Identifying solutions
- Carrying out configurations
- Performing upgrades
- Carrying out migrations
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Write and maintain documentation

About Inetum

Inetum